Dispatcher/Customer Service
1.
7 Newbury Park, CA Newbury Park, CA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 3 days ago 3 days ago 3 days ago About us PALMEDEQ is a full service Durable Medical Equipment company focused on providing medical equipment to the hospice community known for demonstrating the highest commitment to excellence and customer service.
.
Position:
Dispatcher & Customer Service Representative
Job Description:
The Customer Service Representative will work with hospice agencies to ensure that their orders are accurate, delivered on time and efficiently, and that customer satisfaction is maintained.
Core Duties &
Responsibilities:
Answer incoming calls and emails from hospice agencies & patient families Process orders and invoices in a timely manner; enter purchase orders into the system for shipment or credit.
Analyze delivery routes and makes any necessary changes to ensure schedules are routed effectively Ensure the accountability of driver route completion and that all necessary documents are completed (i.
e.
, website updates, source docs, missing equipment) Demonstrate timeliness, courtesy, sincerity and patience when dealing with customers and co-workers.
Partner cross-functionally with other departments to keep account records updated and resolve customer issues.
Provide information about products to customers; answer questions about products or services.
Perform other duties as assigned.
Skills & Requirements:
Excellent verbal and written communication skills.
Strong listening skills.
Ability to work in a fast-paced environment and handle multiple tasks while maintaining strong attention to detail.
Strong organizational skills with a proven ability to meet deadlines.
Ability to work under pressure and maintain a professional demeanor.
Ability to multitask and stay focused on one task at a time.
The ideal candidate will be able to learn the company's processes and services within a short period of time to provide excellent customer service.
Must be available to work in an ON CALL rotation.
PALMEDEQ is an Equal Opportunity Employer Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) Flexible schedule Paid time off
Experience:
Dispatching:
1 year (Preferred) Work Location:
In person The Customer Service Representative will work with hospice agencies to ensure that their orders are accurate, delivered on time and efficiently, and that customer satisfaction is maintained.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Newbury Park, CA Newbury Park, CA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 3 days ago 3 days ago 3 days ago About us PALMEDEQ is a full service Durable Medical Equipment company focused on providing medical equipment to the hospice community known for demonstrating the highest commitment to excellence and customer service.
.
Position:
Dispatcher & Customer Service Representative
Job Description:
The Customer Service Representative will work with hospice agencies to ensure that their orders are accurate, delivered on time and efficiently, and that customer satisfaction is maintained.
Core Duties &
Responsibilities:
Answer incoming calls and emails from hospice agencies & patient families Process orders and invoices in a timely manner; enter purchase orders into the system for shipment or credit.
Analyze delivery routes and makes any necessary changes to ensure schedules are routed effectively Ensure the accountability of driver route completion and that all necessary documents are completed (i.
e.
, website updates, source docs, missing equipment) Demonstrate timeliness, courtesy, sincerity and patience when dealing with customers and co-workers.
Partner cross-functionally with other departments to keep account records updated and resolve customer issues.
Provide information about products to customers; answer questions about products or services.
Perform other duties as assigned.
Skills & Requirements:
Excellent verbal and written communication skills.
Strong listening skills.
Ability to work in a fast-paced environment and handle multiple tasks while maintaining strong attention to detail.
Strong organizational skills with a proven ability to meet deadlines.
Ability to work under pressure and maintain a professional demeanor.
Ability to multitask and stay focused on one task at a time.
The ideal candidate will be able to learn the company's processes and services within a short period of time to provide excellent customer service.
Must be available to work in an ON CALL rotation.
PALMEDEQ is an Equal Opportunity Employer Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) Flexible schedule Paid time off
Experience:
Dispatching:
1 year (Preferred) Work Location:
In person The Customer Service Representative will work with hospice agencies to ensure that their orders are accurate, delivered on time and efficiently, and that customer satisfaction is maintained.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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